Mothers Beauty currently delivers to the UK mainland only.
We usually start processing orders as soon as they are received. We dispatch orders Monday through Friday. Orders are usually dispatched within 24 to 48 hours though it may take longer in certain circumstances. Orders received on a non-business day will be dispatched the next business day. Note: Delivery to rural addresses may take an additional day or two.
Once an order has been placed, our immediate processing means we are not able to stop it being dispatched, even if you have not received your Dispatch Confirmation or you email us to cancel your order immediately after placing it. We will be happy to assist you return your order once you have received it.
In the event that a product that you have ordered is out of stock, we will contact you immediately to discuss available options.
Mothers Beauty will offer you a refund on unopened items returned to us within 28 days of receipt provided they are in their original re-saleable condition. To make your return as easy and efficient as possible, we’ve recently introduced Royal Mail Tracked Return for our customers.
If you would like to arrange a return for any other reason e.g. broken item, wrong item, incorrect item etc, please contact our customer service team via our Contact Us form.
-
Inspection and Refund.
All returned goods will be examined upon receipt. For reasons of hygiene we are unable to offer refunds or replacements on any opened or used goods unless they are faulty. We will process your return as quickly as possible and will notify you by email once your refund has been processed. Your refund will be made by the original or agreed payment method, no later than 14 business days after we have received the goods.
-
Non-returnable items
Sales items or Samples cannot be returned. For reasons of hygiene, certain items such as maternity pads, breast pads, deodorants, etc are non-returnable unless they remain sealed or are faulty.
Mothers Beauty reserves the right to monitor customer cancellations or returns, and charge administration fees, payment processing fees and refuse returns if a customer is repeatedly found to be buying and returning goods. Each return is assessed on an individual basis taking the customer history into consideration.
We will not accept returns on opened or used items.
-
It is recommended that you inspect your entire order upon delivery. If an item arrives damaged/ missing or in error, please contact our customer service team as soon as possible through our Contact Us form, with your order number and a photograph to show the damaged or wrong product. We will then advise on how to proceed.
Damages, defects, missing items or any errors not reported within 7 business days of receipt will not be accepted for return. We will make arrangements for a replacement to be delivered to you free of charge and we will ask you to return the damaged or wrong item in its original packaging.
Your statutory rights are not affected.