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Privacy policy 

Mothers Beauty respects your privacy and is committed to protecting your personal data. Please take the time to review this notice which explains what information we collect about you, how we use it, and your rights.

  • Mothers Beauty Ltd, referred to as “we,” “us,” or “our” in this privacy policy, is responsible for your personal data collected via or in connection with mothers-beauty.com and any associated sites (“the Site”), regardless of your location.

     

    If you have any questions about this privacy policy or wish to exercise your legal rights, please contact our data privacy manager:

     

    Full Name of Legal Entity: Mothers Beauty Ltd


    Email Address: datapolicy@mothersbeauty.com

  • We collect personal data in the following ways:

    • Directly from You:

      • When you use our Site (including registering for a loyalty account), we collect information such as your name, contact details, gender, product reviews, and any details you add to your account profile.

    • Transaction and Billing Information:

      • If you make purchases from us or use our Site, we collect transaction and billing details (e.g., credit/debit card information and delivery details).

    • Interactions with Us:

      • Records of your interactions with our customer service team or interactions on social media.

    • Competitions and Surveys:

      • Information you provide when entering competitions or participating in surveys.

    • Automatically Collected Information:

      • We use cookies and tracking technologies to collect data automatically (e.g., pages viewed, link clicks in email updates). Additionally, we may gather information about the device you use to access our Site.

  • Depending on how you use our Site and interact with us, we process your personal data for the following purposes:

     

    • Order Fulfilment and Account Maintenance:

      • We use your data to process orders and manage your online account.

    • Customer Registration:

      • When you become a new customer or loyalty member, we collect relevant information.

    • Customer Service:

      • We address queries and complaints through our customer service team.

    • Personalized Content and Recommendations:

      • Based on your account details, purchase history, and Site browsing activity, we deliver relevant website content and product recommendations.

    • Site Improvement and Monitoring:

      • We continuously enhance and monitor the Site.

    • Market Research and Feedback:

      • We may contact you for feedback on our products and services.

    • Marketing and Advertising:

      • With your consent, we send marketing messages and show targeted ads.

    • Security and Compliance:

      • We investigate fraud and fulfil legal obligations.

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    To comply with our legal and regulatory obligations, we rely on the following legal basis, under data protection law, to process your personal data:

    • Contractual Necessity:

      • Processing necessary to fulfil a contract (e.g., processing payments and orders).

    • Consent:

      • When you contact us, provide optional account information, or consent to marketing.

    • Legitimate Interests:

      • Maintaining and promoting our services while understanding our customers’ needs.

  • At Mothers Beauty we value communication with our customers. Depending on your marketing preferences, we may use your personal data to send you marketing messages via email, phone, or post. Some of these messages may be customised based on your previous browsing or purchase activity, as well as other information we hold about you.

     

    Managing Your Preferences

    To adjust your marketing preferences, contact us using the details below:

    • Click the ‘unsubscribe’ link in any email.

    • Message our customer care team at help@mothers-beauty.com.

    • Please note that even if you unsubscribe from marketing, we may still send service messages (e.g., order confirmations and legal rights information).

     

    Tailored Ads on Third-Party Websites

    You might encounter ads for our Site on third-party websites and social media. These ads are tailored using cookies (which track your web activity). If you prefer not to see personalised ads, adjust your cookie and privacy settings in your browser and on these third-party sites.

  • We share customers’ personal data with third parties in the following circumstances:

     

    • Suppliers and Service Providers:

      • We collaborate with suppliers and service providers (e.g., payment processors and delivery companies) to enhance our services.

    • Professional and Legal Advisors:

      • We may share data with our legal and professional advisors as needed.

    • Fraud Prevention and Detection:

      • Third parties engaged in fraud prevention and detection receive relevant information.

    • Law Enforcement and Governmental Authorities:

      • We may disclose data to law enforcement or other authorities in response to lawful requests or to report fraud.

    • Business Asset Sales:

      • If we sell business assets, customer personal data may be disclosed to potential buyers. We strive to ensure buyers adhere to this Privacy Policy.

    • Consent and Legal Permissions:

      • Otherwise, we share data where we have your consent or are legally permitted to do so.

  • We work with service providers worldwide. As a result, your personal data may be processed in countries outside the UK, where local data protection rights may differ from those under UK law. Rest assured, we take privacy seriously.

     

    When transferring personal data outside the UK, we ensure your privacy rights are adequately protected through appropriate safeguards. If you’d like more details about these measures, feel free to contact us.

  • We retain your personal data for the duration necessary to fulfil the purposes outlined above. The retention period varies based on your interactions with us. For instance:

     

    • Purchase Records:

      • If you’ve made a purchase, we keep records for invoicing, tax, and warranty purposes.

    • Correspondence:

      • We retain correspondence (e.g., complaints or product reviews) as needed to protect against legal claims.

    • Marketing Unsubscribes:

      • If you unsubscribe from marketing communications, we retain your email address solely to prevent future marketing emails.When we no longer require your information, we delete it.

  • This Site prioritises data security. When data leaves our Site, we encrypt it—converting information into a code to prevent unauthorised access. We follow security practices to safeguard all credit and debit card transactions, to protect customer data during transit to and from our Site via a secure communications channel.

     

    While we take every precaution to protect personal data, please note that we cannot guarantee the absolute security and integrity of transmitted information.

  • Our Sites uses cookies and similar technologies to provide certain functionality to the Site, to understand and measure its performance, and to deliver targeted advertising. Please see our Cookie Policy for further information about the cookies we use and how to amend your cookie settings.

  • You have specific rights concerning your personal data:

     

    • Access and Control:

      • You can access, correct, and request the erasure or transfer of your personal data. You also have the right to object to certain uses of your data, including marketing. Refer to the ‘Marketing’ section above for opt-out details.

    • Compliance with Requests:

      • We will honour your requests in accordance with applicable law. However, please note that some limitations exist, and there may be situations where we cannot comply. To exercise your rights or address any concerns, contact us at datepolicy@mothers-beauty.com

     

    You can also lodge a complaint with the Information Commissioner’s Office (ICO), the UK regulator for data protection issues (www.ico.org.uk). However, we appreciate the opportunity to address your concerns directly before involving the ICO.

     

    Last revised: September 2024

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